Privacy Policy

At The Print Locker, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website www.theprintlocker.co.uk, place an order, or contact us.

We comply with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

Who We Are

The Print Locker is a UK-based printing business specialising in custom sportswear and accessories.
Our website address is: www.theprintlocker.co.uk
You can contact us at: theprintlocker24@gmail.com

What Personal Data We Collect

We may collect and process the following information:

a) Information You Provide

Full name
Email address
Phone number
Billing and shipping address
Order details (including any customisation text/images)
Payment details (processed securely via third-party providers – we do not store card details)
Communication records (emails, messages)

b) Automatically Collected Data

When you browse our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referral URLs

This data is collected through cookies and other tracking technologies.

How We Use Your Data

We use your data to:

Process and fulfil your orders
Provide order updates and customer service
Respond to enquiries or complaints
Improve our website functionality and performance
Prevent fraud and ensure website security
Comply with legal obligations (e.g., tax and accounting)

With your permission, we may occasionally send you updates about new products, promotions, or special offers. You can opt out at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity – to fulfil your order or respond to your request
Legitimate interests – to improve our services, prevent fraud, and run our business effectively
Consent – where you’ve agreed to receive marketing communications
Legal obligations – where required for tax, legal, or regulatory purposes

How We Share Your Data

We may share your personal data with trusted third parties, such as:

Payment providers (e.g., Stripe, PayPal)
Delivery couriers (e.g., Royal Mail, DPD)
IT and website support services
Legal or regulatory authorities if required by law

We never sell your data to third parties for marketing purposes.

Data Retention

We retain your personal data only for as long as necessary:

Order and transaction records: up to 7 years (for accounting/legal purposes)
Customer enquiries: up to 12 months
Marketing preferences: until you opt out or request deletion

How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. These include:

Secure servers and website encryption (HTTPS/SSL)
Strong password protections and user access controls
Trusted third-party payment processors

Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Correct or update inaccurate information
Request deletion of your data (where applicable)
Object to or restrict how we process your data
Withdraw consent for marketing at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at theprintlocker24@gmail.com.

Cookies

We use cookies to improve user experience, track website performance, and support marketing efforts. You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we use your data, please contact:

theprintlocker24@gmail.com